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Shipping & Returns
1-Design (1-3 Business Days):
Once you've placed your order, our designers spring into action.
(Note: In order to improve the efficiency of production and shipment, please check your customized information to make sure it's correct.) We will immediately start to design and customize your personalized order from the date that is placed. The time frame for customization is usually 1 to 3 days, depending on the complexity of the products.
2- Production (2–3 Business Days):
After completing the design, we jump into production mode, which takes 2–3 days.
3- Shipping (7–10 Business Days or Faster):
With production complete, your product is packaged securely and shipped.
We will do our best to customize your order as fast and as best as we can!
Want to get your item faster? Select the 'Expedited VIP' option after adding your product to the cart for the fastest shipping method we can provide.There are also different shipping options available at checkout.
- The above time frame is only applicable for orders to the US with standard shipping methods.
- International orders: It may take 2–5 days longer due to the customs clearance process.
- Due to unpredictable postal service delays, specified delivery dates are not guaranteed.
- For more information about Shipping and Delivery, visit here.
- Learn more Returns and Refunds here.
Satisfaction Guarantee
We have 24/7/365 ticket and email support. Please contact us at service@ilovevango.com if you need any assistance.
As our designs are handmade, we are unable to show them before placing the order.
Our 100% satisfaction guarantee ensures that upon receipt of goods, if dissatisfied, we will endeavor to satisfy you with unlimited modifications or exchanges within 90 days. Your happiness is our priority.