Step 1: Add the item to your cart

Step 2: Click on the Checkout button

Step 3: Fill in your shipping information and Continue to Payment section

Step 4: Insert your discount code in the Gift Card or Discount Code box. 

Step 5: Proceed with other checkout steps

*Please note that only ONE discount code can be applied per order.

To remove an item from your shopping cart, simply follow these steps:

1) Go to your shopping cart by clicking on the cart icon in the top right corner of the website.

2) Find the item you want to remove and click on the  ("Trash") button next to the quantity field.

3) The item will be removed from your cart automatically.

To edit customization values for an item that is already in the shopping cart, simply follow these steps: 

1) Go to your shopping cart and find the item you want to edit.

2) Click on the product title to access the product page.

3) Make changes to your customization values as you wish and add the new item to your cart.

4) Your shopping cart will now have both old and new items, please remove the old item before checking out.

• Paypal
• Credit/Debit card.
• Payment/cash on delivery (purchased order) isn’t available at Ilovevango.

Please note that when checking out, your payments will be processed in US Dollars which is our primary currency. 

If your credit card company or bank uses a different currency, the final transaction price may differ due to currency exchange rates.

Our store is hosted on Shopline Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopline’s data storage, databases and the general Shopline application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopline stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Please make sure the following information is valid/correct. You should try to enter the information again if you have changed them recently.

• Card number
• Expiration date
• Security code
• Billing address

Other reasons might be insufficient funds, blocked cards, or exceeded withdrawal amount. To better understand what may have caused the decline, we recommend that you contact your card issuer or financial institution directly to inquire about the specific reason for the decline.

Our items are made-to-order products, they normally take 2-7 business days for the processing stage. 

• For basic products (t-shirt, hoodie, mug, blanket, poster): 2-3 business days
• For ornaments and other products: 3-7 business days (cut and sew items might be longer)

The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country.
Shipping time: 5~15 Working Days
Shipping methods:air transport

The shipping notice with tracking information will be sent to your order email from which you can easily track its route. Please kindly check the spam/junk folder as well in case it isn’t in your inbox. The ETA might be shown on the tracking link when your package is shipped. 

Note: In the high seasonal demands, production and delivery times might be delayed by up to 5 business days more than the standard time frame. We apologize for the inconvenience.

At Ilovevango, we understand that tracking your order is important to you. That's why we've made it easy for you to track your order status online. Here's how you can do it:

1. To track your order, visit our tracking page at track-order You will need your order number or tracking number to access your order status.

2. Check your Order confirmation email: Your order confirmation email will contain your order number. Use this number to track your order on our tracking page.

3.Check your Shipping confirmation email: Once your order has been shipped, we will send you a shipping confirmation email with your tracking number. Use this number to track your order on our tracking page.

We hope this information helps you track your order with ease. Thank you for choosing Ilovevango!

We understand your worry while waiting for your package. It is common that your shipment delays in updating tracking information in a few days but they are still being routed to your destination. This will happen frequently in peak shipping periods or when unforeseen circumstances like weather incidents, customs clearance, or carrier backlogs. 

1. If you just placed your order, tracking information will be displayed after your order starts being shipped.

2. If your order was in transit before and stopped for 3-5 days, please wait for the next 48-96 hours for more status. Here are some possibilities for this lack of updating:

The package is in transit between two facilities: During extreme weather or high season (especially holidays), the transit between one facility to another may extend and make the total shipping time longer. 

Your package is being hold at customs: When your order arrives at your nation and the tracking has no further updates, it may simply be held in custom.

The local carrier has no tracking system: Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. 

Your package may be lost 

3. In case your order is stuck for 10-15 days with no updates, please email us via the Contact Us button so that the problem can be sorted out as quickly as possible.

Unfortunately, a return is not included in our
Replacement & Refund Policy

We offer a replacement or refund if the product you received is damaged, defective, or incorrect. Therefore, feel free to contact us so that we can resolve the issue as quickly as possible within 30 days from the date you received your package.

• Add Seel Delivery Guarantee at checkout for a modest fee to protect the orderagainst loss, damage, and delay.
• lf your order is eligible for Seel Delivery Guarantee, you’ ll be receiving a confirmationemail from Seel with all the coverage details, as well as instructions on how to reportyour package issue.
• lf your protected package suffers loss, theft, delay, or damage, you can report the issuevia the Seel Resolution Center.
• Seel will assess the issue to determine if the reported order issue qualifies for a payout.
• lf the reported issue does qualify, a refund will be automatically sent to you.

• For reporting an issue, please be aware of the following conditions and requirements: For issues of loss, when the package is not delivered- the issue cannot be reported sooner than 30days from the date it was shipped- for domestic shipments (and 60 days for internationalshipments). Case of "porch piracy", however, where the package is "delivered" accordingto carrier but not received by customer, must be reported within 7 days from the timethe carrier's information is updated to "'delivered"
• Issues of damage and theft , must be reported within 7-days fiom the date of delivery.
• Issues of delay, where the package is delivered, must not be reported sooner than 10days after the order fulfillment date for domestic shipments and 30 days forinternational shipments.
• All issues must be reported within 90 days of the order date.